Refund Policy

At Katt's Mania, we create unique pieces on demand. Because our products are personalized specifically for you, our policy is strict to ensure the quality and exclusivity of every delivery.

1. Personalized Products (Final Sale)

Since every design is created specifically for you using our AI and approved during the purchase process, we cannot accept returns or offer refunds due to design dissatisfaction, change of mind, or errors in product/size selection made by the customer. By confirming your purchase, you authorize us to produce a unique piece that is exclusively yours and cannot be returned to our inventory.

2. Defective or Damaged Products

If the product you receive has a manufacturing defect, a printing error, or arrives damaged due to transit, we will make it right:

How to report: Email us at support@kattsmania.com within 14 days of delivery.
Requirements: You must attach clear photos or a short video demonstrating the defect or damage.
Resolution: Once the damage is validated, we will promptly ship a replacement at no extra cost or, if preferred, issue a full refund to your original payment method.